Privacy Policy for Plate & Petal Provisioners
At Plate & Petal Provisioners, we are committed to protecting your privacy and handling your personal information with the utmost care and transparency. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when engaging with our personal chef services and visiting our online platform. We adhere to the principles of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws, including the General Data Protection Regulation (GDPR) for individuals residing in the European Economic Area (EEA), where relevant.
1. Information We Collect
We collect various types of information to provide and improve our bespoke personal chef services. This information generally falls into two categories:
Personal Information You Provide Directly to Us:
- Contact Information: Your name, address, phone number, and email address, which allows us to communicate with you regarding your service requests and bookings.
- Service Details: Information related to your culinary preferences, dietary restrictions (e.g., vegan, gluten-free, keto), allergies, specific event requirements, number of guests, and desired menus. This is crucial for us to tailor our services to your needs.
- Payment Information: While we do not directly store full payment card details on our servers, we collect billing addresses and transaction details from our payment processors.
- Communication Content: Any information you provide when you communicate with us via phone, email, or our online inquiry forms.
Information We Collect Automatically:
- Usage Data: Information about how you interact with our online platform, such as pages visited, time spent on pages, and referring sites. This helps us understand user behavior and improve our website experience.
- Technical Data: Your IP address, browser type, operating system, and device identifiers. This information assists in maintaining the security and functionality of our online platform.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our online platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To deliver our personal chef services, including bespoke meal planning, preparation, in-home dinner parties, cooking lessons, ingredient sourcing, and catering for small groups. This includes understanding and accommodating your dietary needs and preferences.
- Communication: To communicate with you about your bookings, inquiries, service updates, and to provide customer support.
- Payment Processing: To process payments for our services through secure third-party payment gateways.
- Improving Our Services: To understand how our services are used, gather feedback, troubleshoot issues, and enhance our offerings and online platform.
- Personalisation: To tailor our service recommendations and content to your interests.
- Marketing (with consent): To send you promotional materials about our services, special offers, or updates that we believe may be of interest to you, where you have provided your consent to receive such communications.
- Compliance and Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Disclosure of Your Information
We will not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, website hosting, analytics providers, email service providers). These providers are bound by confidentiality agreements and are only permitted to use your information for the specific purposes we define.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include using secure servers, firewalls, encryption for sensitive data, and access controls for all personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely destroy or de-identify it.
6. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Erasure (GDPR): The right to request the deletion of your personal information under certain circumstances.
- Restriction of Processing (GDPR): The right to request that we restrict the processing of your personal information under certain circumstances.
- Data Portability (GDPR): The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Object to Processing (GDPR): The right to object to the processing of your personal information in certain situations.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
7. Transfers of Personal Information Outside of Australia
In the course of providing our services, we may utilise service providers who operate or store data outside of Australia. Where your personal information is transferred outside of Australia, we will take reasonable steps to ensure that the recipient handles your personal information in accordance with the Privacy Act 1988 (Cth) and other applicable privacy laws.
For individuals within the EEA (GDPR), we ensure that any transfer of personal data outside the EEA is conducted in compliance with Chapter V of the GDPR, typically by relying on standard contractual clauses, an adequacy decision, or other lawful transfer mechanisms.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Plate & Petal Provisioners
2847 Flinders Lane
CBD, Melbourne, VIC 3000, Australia
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.